Need Customer Service? Tweet!

If you need customer service, everything you need to tweet! E 'to reach the call center services will try to cover. BPO units around the world are turning to social networking sites like Twitter, so that the customer service easier. If a foreign call center department has adequate support and CRM, consumers who follow the company's brand, tweets can be sent or not updates and support. Call center agents are attentive to these networks so that they can provide the necessary assistance in a hurry.

Using Twitter offers a new and unique customer vertical. The traditional way, customers had to dial the call center for the support you need. When the future of social media, consumers and BPO services has received support where they can interact freely without making things too formal. Twitter is useful, because consumers should send their problem in 140 characters. They must keep their tweet accurate and precise. This will help call center agents to respond quickly and correctly. When the problem is solved, be sure to post your tweet page, you can inform others of the network.