The primary task is to solve the problem of customer service that the caller brings to the table. E ', however, times when the call center can not resolve the problem as soon as the first. It 's a pity that the BPO that is for sure! There are several factors responsible for the problem, which can not be resolved as soon as the first data. But it is important for foreign worker call center to make a good impression to the caller. After the call, good call center solution experience is all the caller.
There are several benefits to end a call, a good impression on the caller. The first is that, although the problem is not resolved, the caller does not lose faith in a call center. Sounds again, and when asked to solve the problem. Another is that the caller does not plan to move to another brand, because they are not happy with customer service.
The third reason is that excellence has continued in a department of foreign call centers to earn them a good feedback from callers. This call center to endear customers.
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