The automated dialing software is being extensively used by the telemarketing services today. As the name suggests, you can be aware that the software dials numbers automatically in a call center. Once the call gets answered by the customer on the other end of the line, the auto dialer’s job is to either play a recorded message or get the call transferred to a live agent for speaking to the customer. When the auto dialer is used for playing pre-recorded messages for the customers to listen to, it is known as robocalling or more popularly as voice broadcasting.
The software is highly useful for a number of voice message broadcasting requirements. The auto dialer lets a telemarketing call center to enhance the productivity by automating the routine outbound calls, as well as increase the cross-selling and up-selling options. The software also enables the call center to increase customer loyalty with notifications and reminders.
The telemarketing services can satisfy the voice message broadcasting needs by delivering the automated messages to the contacts for updates on order status, appointment reminders, as well as other purposes. The auto dialer can also help telemarketing call center companies to operate many auto dialer campaigns and outbound campaigns using multiple lists with dialing parameters and rigid contact filtering. The software can also import outbound calling lists very easily via file transfer protocol (FTP) automatically or through a user friendly wizard.
The auto dialer is also very handy for the call center to maintain the call activities and the contact information, so that the software is available for the IVR applications and can be easily accessed by the agents when they handle calls. This is a great tool to gain an insight into the overall call center performance by going through the reports based on calls, campaigns, and other systems.
With this software at hand, the call centers build advanced software integrations between the software applications of the enterprise and the on-demand call center software. The auto dialer is also responsible for providing dynamic information to the contacts by converting text information into spoken words on an automatic basis.
0 comments:
Post a Comment